Website down
WordPress down or showing a critical error? I’ll get it back up now
A website that’s down means customers who can’t find you and sales that don’t happen. I diagnose the cause (a plugin, the theme, the database, PHP or the server) and bring your WordPress site back online as quickly as possible, leaving it stable.
What should you do if your WordPress site is down or shows a critical error?
When a website is down or WordPress shows a “critical error”, you should check whether it’s a hosting failure, a plugin or the configuration file, enable debug mode and restore from a backup if needed. Acting fast avoids losing sales and visitors. WP Sereno steps in the same day.
What you’re seeing
Errors I fix
If your website shows something like this, I can help you right now.
Blank screen
The website loads blank, with no message at all. The classic “white screen of death”.
“There has been a critical error”
WordPress’s generic warning that explains nothing about what happened.
Database error
“Error establishing a database connection”: the website can’t load its content.
500 error
The server returns an internal error and the website doesn’t respond.
You can’t log in to the admin
You can’t access /wp-admin to fix it yourself.
It broke after an update
Everything was fine until a plugin, theme or PHP update.
How I fix it
From down to stable, step by step
Quick diagnosis
I check the logs and the state of the site to find out what caused the outage, no guesswork.
I isolate the cause
A plugin, the theme, a PHP conflict, the database or the server: I find the exact source.
I repair it and bring the site back up
I fix the problem and bring the website back online, keeping your content.
I stabilise it and prevent repeats
I leave the site stable, with a backup, and tell you how to stop it happening again.
FAQ
Questions about websites that are down
Why has my website gone down?
The most common causes: an update that caused a conflict, a faulty plugin or theme, a database issue or a server problem. I identify it before acting.
How long does it take you to get it back up?
Many outages are fixed quickly once the cause is found. I give you a timeframe after the diagnosis.
Will I lose content?
The goal is to recover the website while keeping your content. I work from a backup whenever possible.
What if I don’t have a backup?
I can still try to repair the current website. Afterwards I set up backups so a scare like this never catches you without a safety net again.
How much does it cost?
It depends on the problem. I review the case and give you a fixed price before starting.
Every hour offline costs you. Let’s get it back up
Tell me what error you’re seeing on your website and I’ll act as soon as possible.